We may collect the following information:

• Name, email address, phone number, and business information

• Messages or inquiries submitted through forms

• SMS interactions (only if you opt in)

• Technical data such as IP address, browser type, and cookies

• CRM information you voluntarily provide

Your information may be used to:

• Provide IT services, support, and communication

• Send service updates, appointment reminders, alerts, or verification messages

• Deliver marketing messages (only with explicit opt-in)

• Improve website performance and service quality

• Comply with legal, regulatory, and A2P 10DLC messaging requirements

We do not sell or share your information with third parties for marketing.

By opting in to receive SMS messages from IT Lonestar, you agree to the following:

• You will receive SMS messages related to service updates, support alerts, appointment scheduling, promotional content, or business communications.

• Message frequency varies.

• Message and data rates may apply.

• You can opt out at any time by replying STOP.

• For help, reply HELP or contact us at: [tu email o número].

We use Twilio as our SMS delivery provider. Your phone number and message content are stored securely and used only for communication you have opted in to receive.

You may opt out of SMS communications at any time by replying:

• STOP — immediately removes you from SMS messaging

• HELP — receives assistance information

You may also request removal by contacting us directly at [tu email].

We follow industry best practices to protect your data, including:

• Encryption in transit and at rest

• Access controls and authentication

• Monitoring to prevent unauthorized access

• Compliance with TCPA, CTIA, and A2P 10DLC standards

We only share information when necessary:

• With trusted service providers like Twilio for SMS delivery

• To comply with law enforcement or legal requirements

• To protect our company and users

We never sell or rent your information.

Depending on your location, you may have rights to:

• Access your data

• Request deletion or updates

• Withdraw consent

• Request a copy of your information

To submit a request, contact us at [tu email].

We may update this Privacy Policy at any time. Updates will be posted on this page with a new “Last Updated” date.